Refund policy

At Natural Mobility NZ we aim for the highest levels of customer service and product quality.

However, if your order arrives and is faulty, damaged, or not what you ordered please notify us by email at patricia@naturalmobilitynz.com within 7 business days of receiving your product and we will be happy to assist you with a return of purchase, for a refund or exchange, subject to the correct condition of the returned product.

All returned products must be in the original condition that they were shipped, un-used, unopened and undamaged and include a note detailing the reason for return.

Please note exchange orders must meet or exceed the credit amount. A credit cannot be processed for remaining funds.

All returns must be returned to us within 15 business days of you receiving the product.

Refunds will be processed upon our receipt of the returned product (subject to original and undamaged condition) and available to you 10 business days later, minus the postage and packing costs.

We do not take responsibility for any items lost in the process of returning to us and we recommend you use a trackable method. Natural Mobility NZ does charge customers for replacement shipping costs except in those instances where your order has arrived and is faulty, damaged or is not what you ordered.

Our liability to you

If we do not deliver your product or the product we deliver is damaged or defective or is not what you ordered our obligations are limited to our obligations under the Consumer Guarantees Act 1993 and any other relevant consumer rights legislation.

We have no liability to you for any consequential, special or indirect losses suffered.

We will not be liable or responsible for any failure to perform, or the delay in our failure to perform, our obligations in respect of these terms and conditions where that failure or delay is caused by events outside our reasonable control.

We will use our reasonable endeavours to ensure the availability of the website and services, subject to usual maintenance, system and internet disturbances and force majeure. We take no responsibility for any system unavailability or for any loss incurred as a result of website or services being unavailable.

We will not be liable for any damages arising from the use of this website or from use of the products listed on or purchased from this website.

Our total aggregate liability to you will not exceed the amount paid by you for the product plus delivery costs.

Nothing in these terms and conditions excludes or limits your statutory rights.