Faq
Have questions? We have answers.
Where can I buy your products?
Where can I buy your products?
You can order online via our website: www.naturalmobilitynz.com in New Zealand. If for some reason you cannot use the online shop, please email us to discuss purchase options.
Where are the raw ingredients sourced for Natural Mobility NZ products?
Where are the raw ingredients sourced for Natural Mobility NZ products?
All green lipped mussel used in the products are grown in commercial off shore mussel farms in New Zealand. Commercial shellfish farming is strictly regulated in New Zealand and all farms are monitored and sustainable.
The products are mostly manufactured in New Zealand with a few manufactured in Australia.
What is Natural Mobility NZ?
What is Natural Mobility NZ?
Natural Mobility NZ is a family run company. It is family who take the orders, pick and pack and answer any of your enquiries. We aim to provide wonderful products to improve quality of life for animals and people. We also pride ourselves on our customer support and service. If you have any enquiries about the products, dosage, safety, application etc of our products, just email us and we will be happy to help.
I am a retailer, how do I go about stocking Natural Mobility NZ products?
I am a retailer, how do I go about stocking Natural Mobility NZ products?
In our efforts to change as many human and animal lives for the better we seek quality retailers for our products in New Zealand. Please contact us at patricia@naturalmobilitynz.com to discuss further.
Do you ship to my country?
Do you ship to my country?
We only supply product to New Zealand customers.
Can I get my order delivered to a PO Box or Rural delivery address?
Can I get my order delivered to a PO Box or Rural delivery address?
Yes you can. However, delivery to Rural Delivery addresses but they may take a little longer to arrive.
What is your policy for returns and exchanges?
What is your policy for returns and exchanges?
We accept returns and exchanges for faulty products, products damaged in transit, or where products do not match the product description. Please see our Refund/returns page for more information.
Which payment methods do you accept?
Which payment methods do you accept?
We accept all leading cards and payment methods such as (Visa and MasterCard), PayPal.
Can I make a purchase over the phone?
Can I make a purchase over the phone?
No, we do not accept purchases made over the phone. If you’d like to purchase a Natural Mobility NZ product, you can order via our online store on our website, contact us via email if you can’t use the online store, or via one of our retail stockists.
